The Role of Organizational Climate in the Use of Knowledge Management Systems to Support Problem Solving
نویسندگان
چکیده
Organizations invest heavily in knowledge management systems (KMS) to improve integration of knowledge across different contexts, to foster new insights and produce innovation. Yet many initiatives fail. This research investigates how knowledge workers’ innovativeness and knowledge reuse are affected by different aspects of perceived support for innovation and the KMS they use to support their everyday work. A model is proposed that describes causal connections between KMS characteristics, perceived usefulness, use, perceived support for innovation, and innovativeness and knowledge reuse as performance outcomes. This research will also help practitioners improve individuals' innovativeness and knowledge reuse by matching KMS functionality and organizational context, and enable researchers to develop more powerful models of creativity, knowledge, and innovation.
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